Shipping & Returns
US domestic shipping is free on orders over $150.00.
Standard orders are typically processed within 5 business days. Standard shipping takes 1-3 days, depending on your order's size and your geographical location.
If you ordered a custom item, our designers will send you a proof within 2 business days (often faster) for your approval. Once approved, your stencil will be made and shipped in 1-3 business days. The average custom stencil order takes about 1 week to arrive after purchase.
Orders ship from Northern California, so orders with stencils sized 18 inches and above can take up to 3 days in transit to reach the East Coast. Most orders will arrive on your doorstep 5-8 business days after they're placed.
Stencil Stop currently delivers to many countries around the globe. If you don't see the country of your delivery when placing an order, it's likely we don't deliver there. Feel free to send an email to firstname.lastname@example.org with additional questions.
For standard orders, you can choose to receive your items faster by selecting “expedited fulfillment, 2-3 business days” at checkout. With expedited fulfillment, your order will arrive in 2 to 3 business days. If you’re ordering a custom stencil and want expedited shipping, send a message to email@example.com. If it's possible, we'll make it happen.
Ready-Made Stencils Returns Policy
We gladly accept returns for standard orders or non-custom stencils within 30 days of purchase. If it has been 30 days since your purchase, unfortunately we can’t offer a refund or exchange. If you ordered a custom stencil or another custom product, it's not eligible for a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please mail it to:
208 15th St.
Sacramento, CA 95814
You're responsible for your own shipping costs when returning an item. Shipping costs are non-refundable.
If you're shipping an item or items over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we'll send you an email to notify you. We'll also notify you of the approval or rejection of your refund.
If you're approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they're defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Click here to read our full policy on returns, refunds and exchanges.